ABOUT THE COMPANY

Medacta Australia is part of a global organisation recognised for delivering innovative, high-quality medical products. For over 25 years, our success has been built on strong relationships, consistent performance, and a commitment to quality in everything we do. Today, 2,000 people in 60 countries are part of a global organisation that offers stability as well as opportunities for growth and progression.

THE OPPORTUNITY

We are seeking a Customer Service Representative to join our Operations team. This role is critical in ensuring surgeons and hospitals receive accurate, timely, and reliable support across our product portfolio. Working closely with Territory Managers, Operations, and Clinical Specialists, you will play a key role in ensuring the right instruments and implants are delivered and tracked, and that customer needs are managed with precision and care.

• Coordinate daily case bookings and ensure correct kits are allocated to surgical lists
• Ensure accurate and timely processing of usages, customer orders, and invoices
• Book hospital cases and coordinate with internal and external stakeholders
• Respond to enquiries via phone, inbox, and other channels, resolving issues quickly and professionally
• Maintain records of customer interactions, process accounts, and file documents
• Provide support for field personnel and team members as needed
• Support the Warehouse Team when required, including stocktakes
• Carry out administrative duties relevant to the department
• Contribute to continuous improvement by identifying process efficiencies