At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

REQUIRED QUALIFICATIONS

• 1+ years of customer service experience
• 1+ years of experience in health insurance or a related field

PREFERRED QUALIFICATIONS

• Experience supporting senior populations
• Familiarity with medical terminology
• Knowledge of Medicare or other health insurance plans
• Fluent in both Spanish and English (spoken and written)

EDUCATION

• High School Diploma or equivalent

ABOUT THE ROLE

We are currently hiring Customer Service Representatives (CSRs) to join our Medicare Customer Service team at Aetna, a CVS Health company. This is a fully remote opportunity to make a meaningful difference in the lives of our Medicare Advantage members.
Our CSRs are trusted advocates who provide proactive, compassionate, and knowledgeable support. We are committed to exceeding our members’ expectations and delivering a remarkable customer experience.
Location: Remote (Permanent Work from Home)
Time Zone Requirement: Candidates must reside in Eastern Time or Pacific Time Zone (EST and PST)

KEY RESPONSIBILITIES

• Respond to inquiries from Medicare Advantage members via inbound calls, online messages, and written correspondence.
• Deliver empathetic, patient, and personalized service to Medicare members.
• Navigate multiple systems efficiently to resolve complex issues.
• Participate in ongoing training and professional development.
• Work independently while collaborating with team members to ensure a seamless member experience.
• Adapt to a dynamic and evolving work environment.