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Customer Service Representative (Member Services) at John Birch Society
Appleton, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Call Center Operations, Upselling, Problem Resolution, Clerical Support, Phone Etiquette, Email Etiquette, Relationship Building, Reporting

Industry

Non-profit Organizations

Description
Description Title: Member Services Representative Classification: Non-exempt Department: Member Services Position summary: To assist all staff, not just customers, in order to enhance growth. Member Services Representative will be the liaison between our company and its current and potential customers and members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Essential Functions: · Clerical support for all companies (reception, data entry, filing, correspondence, bank deposits, billing, receipting, mail distribution, reporting, · Member Services for all companies including problem/resolution · Managing large amounts of inbound and outbound calls in a timely manner · Identifying customers’ needs, clarify information, research every issue and providing solutions · Seize opportunities to upsell products when they arise · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our call center database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets Reporting relationship: Reports to Member Services Manager Requirements Computer Literacy Phone and email etiquette Friendly demeanor Conservative Values
Responsibilities
Acts as the primary liaison between the company and its members to resolve issues, complaints, and inquiries. Provides comprehensive clerical support including data entry, billing, and managing high volumes of inbound and outbound calls.