We are recruiting for a Customer Service Representative based in our Portslade (Brighton) office working within the Electrical Power division of Mersen, reporting to the UK Sales Manager. We are looking for an experienced Customer Service professional who is organised and a competent user of all Microsoft Office Packages. Duties of the role (but not limited to) include:

• To communicate and update all customers on commercial aspects via email and telephone.
• To create new accounts for customers and mainting data for existing clients.
• To process customer orders in ERP systems and help with customer progress requests.
• To complete invoicing and order acknowledgement processing.
• To manage the quotation process and contract reviews.
• To support external Sales Engineer requests.
• To process customers claims, returns and credits.
• To update and manage CRM.
• To liaise with sales subsidaries across Europe to gather relevent information for customer requests.