Customer Service Representative at Metcash

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Communication Skills, Tech-Savvy, Attention to Detail, Organizational Skills, Adaptability, Team Player

Industry

Building Materials

Description

About the role Are you ready to be the friendly voice that makes our members/customers' day? We're on the lookout for a passionate, problem-solving dynamo to become the first point of contact for our valued customers and our members! As a key member of our team, you'll play a pivotal role in delivering top-notch service and building trust. Reporting to the Customer Service Centre Manager, this is your chance to shine while ensuring our customers enjoy an exceptional experience! What you'll be doing Be the Voice of the Company – Handle inbound and outbound calls with ease, keeping our customers smiling. Keep It Organized – Log all calls with precision in our CRM system, ensuring nothing falls through the cracks. Solve Problems Fast – Minimize escalated calls and provide quick, effective solutions. Be a Pro – Respond to emails promptly, maintaining our high standards of service. Process with Precision – Handle credits, process orders, and efficiently manage service requests. Tech-Savvy Navigator – Switch seamlessly between systems to get the job done! Flexibility is Key – You’ll work within a rotating roster, ensuring support is always available. You’re Likely a Match If You have Experience that Counts – Previous experience in a similar role will help you hit the ground running. Adaptability – Comfortable in a non-scripted environment, able to learn on the fly. Tech-Savvy – Proficient in multiple systems and MS Office (Excel, Word, PowerPoint). Communication Skills – Strong verbal and written skills that leave a lasting impression. Problem-Solving Pro – Quick on your feet and able to troubleshoot with ease. Focus on Details – You have a sharp eye for detail and always deliver with accuracy. Efficient & Organized – You know how to prioritize and work independently with minimal supervision. Team Player – You bring positive energy and adapt easily to new situations.Customer-Focused – You’re always striving to exceed expectations and make customers feel valued. If you're someone who loves helping others, thrives in a fast-paced environment, and has a passion for problem-solving, then we want to hear from you! Ready to make an impact? Apply now and let’s make customer service excellence a reality together! What’s on offer We’re proud to offer a workplace that supports your well-being, growth, and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. #INHT #LI-SC1

Responsibilities

Handle inbound and outbound calls while ensuring customers have a positive experience. Log calls in the CRM system and provide quick solutions to customer inquiries.