• Building meaningful relationships with customers through engaging and insightful conversations. 
• Understanding customers’ needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions. 
• Delivering exceptional experiences that build trust, loyalty and long-term customer relationships. 
• Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future. 
• Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution. 
• Supporting customers in vulnerable circumstances with empathy, care and understanding. 
• Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth. 
• Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.
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And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. 

What you will need:  

• A passion for creating great customer experiences and building lasting relationships. 
• Experience in a customer-facing environment where service experience was priority.
• Natural curiosity and confidence to engage customers in meaningful conversations. 
• Strong communication and listening skills, with the ability to build rapport quickly. 
• A proactive and solution-focused mindset. 
• The ability to identify opportunities whilst always doing what's right for the customer. 
• Personal ownership and accountability for delivering great customer and business outcomes. 
• Confidence using technology and digital tools to support customers effectively. 
• Empathy, resilience and professionalism when managing a variety of customer situations. 
• The ambition to learn, grow and build a long-term career. 
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Our promise to you…