hat you will need:  

• A passion for creating great customer experiences and building lasting relationships. 
• Experience in a customer-facing environment where service experience was priority.
• Natural curiosity and confidence to engage customers in meaningful conversations. 
• Strong communication and listening skills, with the ability to build rapport quickly. 
• A proactive and solution-focused mindset. 
• The ability to identify opportunities whilst always doing what's right for the customer. 
• Personal ownership and accountability for delivering great customer and business outcomes. 
• Confidence using technology and digital tools to support customers effectively. 
• Empathy, resilience and professionalism when managing a variety of customer situations. 
• The ambition to learn, grow and build a long-term career. 
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you… 

• You'll join a bank that believes relationships, service and trust are what truly set us apart. 
• We'll invest in your development, providing industry-leading training and support to help you become a trusted banking expert. 
• You'll develop skills that are valued across customer service, relationship management, business development and leadership careers. 
• You'll have opportunities to grow and progress within a business that champions talent and potential. 
• You'll be empowered to take ownership, make an impact and contribute to the success of your store. 
• You'll work alongside passionate colleagues in an inclusive, supportive and high-performing environment. 
• We'll reward your contribution with a competitive salary, discretionary annual bonus and a comprehensive benefits package. 
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