Customer Service Representative — Miami, FL (In-Person) at Diesel Pro Power Inc.

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

21.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Call Handling, Lead Routing, Customer Follow-up, HubSpot, Multitasking, CRM Management, English, Spanish, Organizational Skills, Call Filtering

Industry

Maritime Transportation

Description

Inbound Customer Service Representative Diesel Pro Power | Miami, FL (In-Person) | Full-Time | Mon–Fri, 8:00 AM – 5:00 PM Compensation & Benefits * $20–21/hour base pay - Full-time, stable position * Monthly performance bonus * Top performers can realistically earn approximately $50,000–$55,000+ annually * Employer-paid medical insurance * Employer-paid dental and vision insurance * Employer-paid life insurance * Paid time off * Paid company holidays * Access to additional voluntary benefits through TriNet * Long-term growth path into sales About the Role You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed. Your responsibility is simple: * Respond fast * Filter the noise * Route correctly * Protect opportunities from getting missed You will handle: * Inbound calls * Web leads * Inbound chats * Abandoned carts * Customer follow-up activity You will also protect sales reps from: * Non-sales calls * Unsupported-product inquiries * Low-value interruptions This is NOT a traditional customer service role. You are NOT responsible for closing sales, quoting pricing, technical troubleshooting, or extended customer conversations. This is a fast-paced, repetitive, structured, performance-measured operational role. What You’ll Do * Answer inbound calls immediately * Respond to new leads quickly * Transfer customers live to the correct specialist * Filter non-sales calls and unsupported-product inquiries away from sales reps * Handle inbound chats and customer inquiries * Follow up on abandoned carts * Make post-delivery customer follow-up calls * Request Google reviews and referrals * Log all activity in HubSpot * Keep the inbound queue moving throughout the day What We’re Looking For Required: * 2+ years of high-volume phone experience (call center, reception, sales support, or similar) * Comfortable on the phone for the majority of the workday * Strong organizational habits and ability to multitask under pressure * Reliable, punctual, and consistent Preferred: * Experience with HubSpot or another CRM * Bilingual English/Spanish * Background in sales support, lead routing, or customer-facing operations How Performance Is Measured Performance bonuses are based on response speed, missed lead prevention, protecting rep selling time, correct call filtering, follow-up completion, and operational consistency. Employees track performance through response-time dashboards, missed-lead reports, HubSpot activity logs, and manager feedback. Performance Level Monthly Bonus Strong Performance $500 Very Strong Performance $750 Elite Performance $1,000+ Is This Role Right for You? Good Fit If You: Not a Good Fit If You: Move quickly without getting overwhelmed Prefer slow-paced environments Are comfortable on the phone most of the day Dislike repetitive operational work Like fast-paced, structured environments Talk excessively on calls Naturally work with urgency Overanalyze simple situations Stay focused during repetitive tasks Dislike accountability or measurable performance Are coachable, competitive, and reliable Need constant variety or stimulation Want long-term growth opportunities Want a traditional sales or service role Why This Role Matters Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving. Ready to Apply? Attach your resume and include a short paragraph answering this one question: "Describe how you handle a high volume of repetitive tasks while managing competing priorities — and what draws you to this type of work." We read every response. This is how you stand out.

Responsibilities

Act as the first point of contact for inbound calls, web leads, and chats to ensure no revenue opportunities are missed. Responsibilities include filtering inquiries and routing customers to the correct specialists while logging all activity in HubSpot.