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Customer Service Representative at MICRO PRECISION CALIBRATION INC

Columbus, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries, Complaint Handling, Product Information, Troubleshooting, Record Documentation, Knowledge Base Development, Answering Phones, Calibration Quoting, Verbal Communication, Written Communication, Microsoft Office, Excel, Attention To Detail, Problem-Solving, Organizational Skills, Time Management

Industry

Measuring and Control Instrument Manufacturing

Description

Description Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters. Duties and Responsibilities: Handle customer inquires and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Answer phones Quote calibration needs Other tasks as assigned and special projects as needed Requirements Excellent verbal and written communication skills Effective working knowledge of Microsoft Office with intermediate Excel skills Attention to detail and problem-solving skills Team player, Trustworthy, Service oriented and can manage priorities Strong organizational skills with the ability to multi-task Excellent time management skills and the ability to prioritize work Ability to maintain sensitive and confidential information All qualified applicants will receive consideration for employment at Micro Precision without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status Benefits • 401(k) • 401(k) matching • Medical, Dental and Vision Insurance, along with FSA • 2 weeks vacation and 6 days sick time annually

Responsibilities

The representative is responsible for assisting, advising, directing, documenting, introducing, and notifying customers regarding business matters. Key duties include handling customer inquiries and complaints, providing product information, and troubleshooting product issues.