Customer Service Representative at Million Air - Medford

Medford, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Concierge services, Invoicing, Communication, Microsoft Office, Point-of-sale programs, Mathematical knowledge, Driving, Bilingual, Interpersonal skills, Problem solving, Attention to detail

Industry

Aviation and Aerospace Component Manufacturing

Description

Description Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team. Is the customer #1 with you? Do you have an outstanding smile? Are you a positive, upbeat person? Do you provide personalized service that creates customer loyalty? Can you sense what another person wants and needs before they ask? Do you always live up to your commitments? Do you like a fast-paced work environment? Are you excited to provide a level of customer service unrivaled by the competition? Objectives The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Requirements Responsibilities and Duties Greet customers in a friendly, professional manner Provide concierge services to pilots and customers, including making reservations as required Invoicing for services rendered to customers and pilots Record customer preferences in Million Air CSI system Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Maintain neat work area at all times including front desk, lobby, and all FBO amenities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including Microsoft Office products and point-of-sale programs Basic mathematical knowledge Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) Preferred be bi-lingual Reporting Relationship This position reports to the Customer Service Manager Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to: Must be able to lift 25 pounds Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications Customer service experience, preferably in the service industry Must be 18 or older w/High School Diploma or equivalent Entry level position Ability to work evenings, weekends, and holidays Acceptable driving record Ability to pass a background check Zero tolerance drug-free employer includes pre-employment and random screening Benefits Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses. AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Responsibilities

The Customer Service Representative provides high-quality concierge services to customers and pilots while maintaining the facility's lobby and hospitality areas. They are responsible for invoicing, recording customer preferences, and coordinating with the line service team to ensure operational excellence.