Customer Service Representative at Mills Automotive Group

Baxter, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

18.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Communication, Problem Solving, Time Management, Detail Oriented, Organizational Skills, High Volume Call Management, Engagement, Sales Skills, Calm Under Pressure, Work Ethic, Fast-Paced Environment, Positive Attitude, Teamwork, Guest Relations

Industry

Fabricația de autovehicule

Description

Description As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must! Being a high performer that wants a rewarding position in a customer-focused organization is necessary. Primary duties include: Effectively managing a high volume of incoming calls. Responding to service appointment requests quickly and effectively. Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times. Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists. Positively creating World Class Experiences with and for our Guests. Qualifications we are looking for: Ability to be delightful, positively engaging, and smile over the phone. Ability to secure and schedule a high percentage of appointments and handle objections. Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest’s concern. Enjoy speaking on the phone with customers and assisting others. Strong work ethic with the ability to work in a fast-paced, result-driven environment. An energetic, hardworking, detail-oriented, organized, and passionate individual to join our Team! The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law. We offer YOU: Opportunity for growth and advancement within our Company! Leader in our industry for overall Employment Package! Medical Insurance Dental Insurance Vision Plan Health Savings Account Cafeteria Plan Life Insurance Employer sponsored 401(k) & potential Profit Sharing Paid Time Off Designated Paid Holidays The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! Mills - A Trusted Tradition Since 1922!

Responsibilities

The Customer Service Representative will manage a high volume of incoming calls and assist guests with scheduling service appointments. They will also engage in outgoing call campaigns to inform customers about maintenance and recalls.