Customer Service Representative at Milton Industries Inc

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Conflict Resolution, CRM Systems, Microsoft Office Suite, Multitasking, Interpersonal Skills

Industry

Motor Vehicle Manufacturing

Description

Description The Customer Service Representative is responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. Requirements Duties & Responsibilities:[DW1] • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and issues efficiently, escalating complex cases when necessary. • Maintain detailed and accurate records of customer interactions in the CRM system. • Process orders, returns, and exchanges according to company procedures. • Collaborate with other departments (sales, technical support, billing) to ensure customer satisfaction. • Identify opportunities to improve customer experience and share feedback with management. • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores Skills & Qualifications[DW2] · High school diploma or equivalent; associate or bachelor’s degree preferred. · Proven experience in customer service or a related field. · Excellent verbal and written communication skills. · Strong problem-solving and conflict-resolution abilities. · Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. · Ability to multitask and work in a fast-paced environment. · Positive attitude and strong interpersonal skills. Preferred Qualifications: • High school diploma or equivalent; associate or bachelor’s degree preferred. • Proven experience in customer service or a related field. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. • Ability to multitask and work in a fast-paced environment. • Positive attitude and strong interpersonal skills. [DW1]List the specific essential functions of this role. Can condense the list for job postings [DW2]Ensure all the minimum and preferred requirements of the role are listed here.

Responsibilities

The Customer Service Representative is responsible for providing exceptional support to customers by addressing inquiries and resolving issues. This role requires maintaining detailed records of customer interactions and collaborating with other departments to ensure customer satisfaction.