WHAT WE’RE LOOKING FOR:

• 2 or more years of related experience in an office setting in customer service, dispatching, project coordination, or equivalent combination of education and experience
• Sales experience preferred
• Proficiency with basic computer skills and Microsoft Office
• Data Entry skills of 40 WPM or higher
• Organizational skills and high attention to detail
• Service Scheduling / Coordinating experience desired
• Knowledge of the HVAC industry is recommended but not required
• High school diploma or general education degree (GED)
  If you’re looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.

• Serve as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients
• Schedule and dispatch service calls, coordinate maintenance visits, and manage follow-ups
• Maintain accurate customer records and keep our database current
• Log warranties and rebates, and provide customers with timely updates on service lead times
• Use ServiceTitan daily to manage scheduling and communications
• Work independently and collaborate with the team to ensure smooth operations