CUSTOMER SERVICE REPRESENTATIVE

Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative for immediate full-time employment at our Oshawa, ON office.

Customer Service Representative is a full-time position. You will report to the General Manager, and you are required to perform the following duties:

• Communicates professionally through verbal and written interactions;
• Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
• Build sustainable relationships and trust with customer accounts through interactive communication.
• Assists with the response to RFP and other bid opportunities;
• Responds to customer complaints and assists in their resolution;
• Keep records of customer interactions, process customer accounts and file documents.
• Update repair order forms and electronic logs and records regarding status of repair order.
• Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
• Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving)
• Able to independently prioritize tasks to meet deadlines
• Must be able to lift 10-50 lbs
• Frequent standing/walking

Successful candidates will have:

• High school diploma or equivalent required
• One to three years of customer service, warehouse, and/or technical office experience
• MS Excel and Word knowledge preferred
• Multitasking skills required
• Must be able to read and follow detailed written instructions
• Must be able to record data and maintain accurate documentation
• General knowledge of applicable quality and regulatory standards and regulations is preferred
• Requires strong interpersonal and organization skills
• Must be able to work independently without direct supervision
• SAGE and Excel experience an asset
• Have excellent communication skills in both French and English (written and verbal) an asset

We offer:

• Competitive wages (salary range based on experience)
• Comprehensive benefits after 3 months

Only short-listed candidates will be contacted. No phone inquiries please.
Job Types: Full-time, Permanent
Pay: From $21.00 per hour

Benefits:

• Commuter benefits
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Work Location: In perso

• Communicates professionally through verbal and written interactions;
• Provides customer quotes, seeks repair approvals, processes invoices, and manages the associated paperwork with high accuracy;
• Build sustainable relationships and trust with customer accounts through interactive communication.
• Assists with the response to RFP and other bid opportunities;
• Responds to customer complaints and assists in their resolution;
• Keep records of customer interactions, process customer accounts and file documents.
• Update repair order forms and electronic logs and records regarding status of repair order.
• Develops a good understanding of the quality management system in place, provides insight when improvements can be made and ensures adherence to the policies and procedures;
• Performs various other tasks as is requested/required by the General Manager or other management personnel (e.g. shipping and receiving)
• Able to independently prioritize tasks to meet deadlines
• Must be able to lift 10-50 lbs
• Frequent standing/walkin