Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Representative at Molly Maid of Oak Park and the Midwestern Suburbs

Melrose Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Multitasking, Organization, Time Management, Basic Computer Skills, Professional Appearance, Bilingual

Industry

Home Health Care Services

Description

Benefits: Bonus based on performance Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams. Key Responsibilities Answer incoming calls, emails, and messages in a friendly and professional manner Schedule cleaning services and in-home estimates for new and existing customers Perform in-home estimates, accurately assessing customer needs and service pricing Conduct quality checks on completed cleanings to ensure company standards are met Follow up with customers to address questions, feedback, or concerns Coordinate schedules between customers and cleaning teams Maintain accurate customer records and service notes in scheduling software Assist with administrative tasks and office support Help grow and retain customers by delivering exceptional service and solutions Qualifications Strong communication and interpersonal skills Comfortable speaking on the phone and interacting with customers in person Ability to multitask, stay organized, and manage time effectively Basic computer skills (email, scheduling software, data entry) Professional appearance and demeanor (for estimates and quality checks) Valid driver's license is required Bilingual (English/Spanish) Why Join Molly Maid? At Molly Maid, we take pride in providing high-quality cleaning services and outstanding customer care. Our office team plays a vital role in maintaining those standards while supporting both our customers and cleaning professionals.

Responsibilities

The Customer Service Representative is responsible for answering incoming calls, scheduling cleaning services, and conducting quality checks on completed cleanings. They also follow up with customers to address questions and maintain accurate customer records.