CUSTOMER SERVICE REPRESENTATIVE (MON-FRI 8AM-5PM) at RADIANS INC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Phone Etiquette, Communication Skills, Organizational Skills, Interpersonal Skills, Product Knowledge, Sales Process, Order Tracking, Complaint Resolution, Bilingual, MS Office, P21, Multi-tasking, Prioritization

Industry

Wholesale

Description

Description POSITION SUMMARY: The Customer Service Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: · Answering customer calls, assisting, and/or directing them · Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative · Product knowledge of our products and the competitive industry · Identify and understand who key competitors are in the industrial/safety channel · Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution · All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt · All credits and samples to be entered the day they are received · Follow-up calls and voicemails should be returned by end of business the day of receipt · Both positive and negative feedback received by customers should be entered with a task in P21 · Communicate customer product requirements to Purchasing in a timely manner to minimize backorders. · Other duties as assigned Requirements EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES: · Customer service background: experience in a safety products environment preferred · Heavy customer service/data entry skills · Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must · Strong written and verbal communication skills · Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills · Experience with P21 is a plus · Ability to multi-task and prioritize work on a daily basis · Bilingual (Spanish/English) a plus

Responsibilities

The Customer Service Representative will assist customers with information and services related to Radians products while collaborating with sales teams. Responsibilities include answering calls, entering orders, providing pricing, and resolving complaints.