As a Customer Service Representative, you will be the first point of contact for arriving customers. You will assist in supporting our efforts to consistently exceed customer and client expectations by delivering a superior customer service experience across the country.

QUALIFICATIONS

• Must be bilingual(English and French)
• Minimum of 2–3 years of customer service experience
• Strong verbal and written communication skills
• Flexibility to work weekends and other shifts, as needed
• Beginner to intermediate computer knowledge
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work independently as well as within a team-oriented environment

• Greet, welcome, and assist customers with questions or inquiries
• Process customer transactions using various payment methods quickly and accurately
• Inform and advise customers and clients on our products and services
• Support customers with the use and navigation of parking facilities and equipment
• Validate all defective tickets before allowing customers to exit the premises
• Maintain the customer service booth tidy and organized throughout the shift to ensure efficiency
• Perform other duties as assigned by the manager