WELCOME TO MONEYCORP

We’re delighted you’re interested in being a part of Moneycorp.
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments’ ecosystem.
With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders.
We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations.
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey.
The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.
Find out more about Moneycorp’s offering, global footprint and capabilities here:
About Us | moneycorp

YOUR NEXT CHALLENGE

We are currently seeking a Customer Services Representative, who will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.
You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

MAINTAIN COMPANY STANDARDS

• Ensuring all original documentation received is recorded, scanned and archived.
• Complying with our policies and procedures at all times.
• Actively looking for business improvements and taking to management what you find

KNOWLEDGE AND EXPERIENCE:

• Experience in a Customer Service /middle office role would be great, but not a necessity if you’re a quick learner
• Experience communicating via telephone and email

LANGUAGE SKILLS:

• Excellent English, written and verbal is essential

SKILLS AND COMPETENCIES:

• You’ll need clear written and verbal communication skills
• Excellent and empathetic listener
• Good organisational skills notably prioritisation
• Strong numerical skills
• IT literate, good with word processing, spreadsheet and email packages
• Excellent attention to detail

• Assisting with project work › Helping with the testing and development of new systems/processes