ABOUT AGL AEROSPACE

AGL Aerospace is a leading FAA-certified Part 145 MRO repair station specializing in structures, components and engines. We are committed to delivering high-quality maintenance, repair, and overhaul solutions to airlines, engine builders, and the USAF. As we continue to grow, we are seeking a Customer Service Representative to join our team and support our expanding operations.

POSITION OVERVIEW

We are looking for a Customer Service Representative with experience in the aviation MRO industry to handle customer communication, quotes, and repair orders (ROs). The ideal candidate will have a strong background in customer service, excellent organizational skills, and the ability to work collaboratively with different departments.

QUALIFICATIONS & REQUIREMENTS

✅ Minimum 1 year of experience in customer service, preferably in an MRO 145 repair station or aviation-related industry.
✅ Proficiency in QAVW software for repair station operations. (not mandatory)
✅ Proficiency in Microsoft Office (Word, Excel, Outlook) – strong Excel skills preferred.
✅ Ability to read and understand repair orders, work scopes, and aviation-related documentation.
✅ Must speak English fluently (bilingual in Spanish preferred).
✅ Strong organizational and multitasking skills in a fast-paced environment.
✅ Excellent verbal and written communication skills.
✅ Strong teamwork and problem-solving abilities.
✅ Customer-focused mindset with attention to detail and follow-through.

PREFERRED QUALIFICATIONS

➕ Experience with additional ERP/MRO software systems (Quantum, Corridor, or similar).
➕ Familiarity with FAA regulations related to repair stations and component tracking.

• Serve as the primary point of contact for customers, ensuring timely responses to inquiries and service requests.
• Generate and provide accurate repair quotations based on customer requirements and work scope.
• Manage and track Repair Orders (ROs) from initiation to completion, ensuring updates are communicated effectively.
• Maintain detailed records of customer interactions, service agreements, and repair status.
• Work closely with internal teams (maintenance, quality control, and supply chain) to ensure seamless service execution.
• Utilize QAVW software for repair order management, tracking, and reporting.
• Use Microsoft Office, including Excel, for data entry, reporting, and record-keeping.
• Support billing and invoicing processes by verifying completed work and coordinating with accounting.
• Assist with customer account management, including contract renewals and service follow-ups.