Customer Service Representative- Must be located in Pittsburgh or Surround at UPMC

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

20.7

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Documentation, Communication, Microsoft Office, Organizational Skills, Analytical Skills, Empathy, Flexibility, Health Plan Knowledge

Industry

Hospitals and Health Care

Description

Become a Health Care Customer Service Associate at UPMC Health Plan! Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you’ll be the voice of UPMC Health Plan—supporting members with their health insurance questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence. What You’ll Do: • Answer incoming calls, emails, and chats from members and providers • Help members understand their health plan, claims, and benefits • Solve problems quickly and accurately to avoid repeat calls • Document all interactions in our system • Navigate multiple tools while staying focused and responsive • Make outbound calls to follow up or provide updates • Stay up-to-date on health plan policies and system changes • Deliver compassionate, clear, and professional service every time What You Need to Know: • Pay: $19.10–$20.70/hour • Schedule: Must be available to work- day, evening, rotating, and weekend shifts • Hours of Operation: 7 days a week, 8:00 AM – 8:00 PM • Location: Must live within 90 miles of Pittsburgh or Erie • Work Environment: Remote work available after training; in-office options also offered • Training: Paid, comprehensive on-the-job training provided • Growth: Full benefits and a clear path for career advancement Internet Requirements for Remote Work: • Wired connection (Ethernet only) • Minimum 20 Mbps download / 5 Mbps upload • No satellite, hotspot, or DSL connections allowed • Speed test required upon offer acceptance If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members! High school diploma or equivalent required. College degree preferred. Minimum of 2 years of customer service and/or call center experience. Proficient in typing and writing skills required. Ability to make independent decisions required. Knowledge of Microsoft Office and Excel spreadsheet program preferred. Complex analytical skills necessary to evaluate customer inquiries. Demonstrates good organizational skills. A desire to help others and portray empathy in all situations. Ability to learn complex health plan information. Demonstrate flexibility and motivation to learn & grow in the position. Flexibility in work schedule. Licensure, Certifications, and Clearances: Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

As a Health Care Customer Service Associate, you will support members with their health insurance questions and provide top-tier service over the phone. You will help members understand their coverage, resolve issues, and navigate their benefits with confidence.