Customer Service Representative at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

71959.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Digital Literacy, Privacy And Confidentiality, Conflict Resolution, Empathy, Collaboration, Adaptability, Professionalism

Industry

Government Administration

Description

Digital Service Representative SNSW Clerk Grade 2/3 - starting annual salary $62,500 plus superannuation and leave loading Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 pro-rata, plus superannuation and leave loading Service Centre Locations: Chatswood, Hornsby, Ryde This recruitment activity will be used to create a talent pool for future full time, part time ongoing, temporary and casual roles and is valid for a period of up to 18 months. What we’re looking for We’re seeking people who are passionate about helping others and who thrive in a Service Centre environment. You don’t need public sector experience - we’ll provide training! About you You thrive in customer-facing environments and bring a positive, professional approach to every interaction. Even during busy periods, you stay composed, adaptable and focused on delivering a great experience. You enjoy connecting with people from all walks of life and take the time to listen, understand their needs and provide clear, helpful support. With strong communication skills and a genuine willingness to help, you make customers feel comfortable, respected and valued. You take pride in resolving enquiries efficiently while creating interactions that are warm, seamless and memorable. If this sounds like you, we would love to hear from you! To succeed in this role, you’ll need: Strong customer service and communication skills Excellent attention to detail and the ability to manage more complex enquiries Confidence using multiple computer systems and intermediate digital skills A clear understanding of privacy, confidentiality and handling personal information appropriately What you’ll bring A genuine desire to help others and create positive customer experiences A collaborative mindset and willingness to support team success A calm, professional and confident approach when engaging with a diverse range of customers Positivity, empathy and reliability in a fast-paced, customer-facing environment Your Impact You will play an important role in creating a positive and welcoming experience for every customer who visits our service centres. Through your approachable nature, calm professionalism and genuine care for people, you will help customers feel comfortable, supported and valued from the moment they arrive. As part of a collaborative team, you will contribute to the smooth day-to-day running of the service centre while fostering an inclusive and supportive environment for both customers and colleagues. By delivering thoughtful, high-quality service, you will help build trust within the local community and ensure each customer leaves feeling confident their needs have been understood and addressed. What are ‘hub and spoke’ Service Centres? In some areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). Part-time – minimum 20 hours per week Full-time – 35 hours per week Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Wednesday 24 June 2026 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Click Here to access the Role Description . For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact servicedeliveryrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Provide high-quality, welcoming customer service to citizens and businesses visiting Service NSW centres. Resolve enquiries efficiently while contributing to the smooth day-to-day operations of the service centre team.