Customer Service Representative at Namify LLC

Springville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

19.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Data Entry, Communication, Problem Solving, Teamwork, Proactivity, Order Processing, Cross-Selling, Up-Selling, Adaptability, Detail-Oriented, Computer Literacy, Google Suite, Client Management, Bilingual

Industry

Printing Services

Description

Description ABOUT US: Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We’re growing fast because the world recognizes how desperately services like ours are needed. Now we are looking for energetic “inclusion superheroes” to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday. ABOUT THIS JOB: Namify’s Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales. You may be required to assist walk-in traffic as well. RESPONSIBILITIES: Answer and field inbound calls Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat Be proactive about customer outreach and account management Promote and increase client retention and sales Ensure all orders are moving through the production process and taking care of any orders returned to the REP HAS ORDER queue Assist clients with product, billing, and/or order questions including assistance in placing orders Work in teams to achieve company goals Provide exceptional customer service in a professional manner Cross-train on company-wide manufacturing processes Cross-sell and up-sell products that will help promote the clients brands Resolve any concerns for the client to provide ease of ordering Assist with occasional piecework/processing jobs as needed All other duties as assigned BENEFITS AND COMPENSATION: $16-19.00/per hour, depending on experience Paid Holidays Medical insurance Dental insurance Vision insurance Life insurance 401(k) with up to 4% employer match Requirements REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Minimum 1 year of customer service and/or sales experience in an office or call center environment (retail-only and food service experience does not meet this requirement) Previous Customer Support or Customer Service Experience is required Proficient in data entry and experience processing customer orders accurately and efficiently Strong customer service soft skills — friendly, upbeat, and professional communication style Demonstrated computer literacy, including proficiency in Google Suite and ability to navigate web-based systems and tools Have a strong understanding of the importance of Customer Service and how to be effective at it Have a basic level of sales ability and a willingness to sell A willingness to learn, adapt, and continuously improve skills Ability to manage multiple tasks and priorities in a fast-paced, detail-oriented environment Must be at least 18 years of age SPECIAL CONSIDERATION FOR: Bilingual in Spanish and English Sales Experience Experience navigating a company-wide systems update/transition PERFORMANCE METRICS: Number of stalled orders put back into production per day No missed phone calls and live chats All inbound customer requests responded to and completed THIS POSITION REPORTS TO: Vice President of Sales, Scott Bishop SCHEDULE: Monday to Friday, 9:00am-5:00pm (Full-time) On-site

Responsibilities

Customer Service Representatives manage assigned client accounts to ensure a positive client experience. They handle inbound calls, assist clients with product and order questions, and promote client retention and sales.