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Customer Service Representative at Nassco, Inc.
Mason City, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Order Management, Communication Skills, Detail-Oriented, Organized, Microsoft Office, Problem Solving, Bilingual Skills

Industry

Construction

Description
Description Join Our Customer Service Team! Location: Mason City, Iowa or New Berlin, WI Type: Full-Time | Non-Exempt Are you ready to make an impact and deliver exceptional customer experiences? At Nassco, we’re passionate about helping our customers succeed—and we’re looking for a Customer Service Representative who shares that passion. If you thrive in a fast-paced environment and love solving problems, this is the role for you! Why Join Us? Be part of a company that values integrity, teamwork, and customer passion. Enjoy a supportive environment where your ideas matter. Opportunities for growth and continuous learning. Competitive pay and benefits package. What You’ll Do Provide top-notch customer support via phone, email, and in-person interactions. Manage customer orders through multiple platforms, ensuring accuracy and timely delivery. Act as a liaison between Sales and internal departments to keep everything moving. Research and recommend solutions to customer inquiries, partnering with Purchasing and manufacturer reps. Maintain detailed records of customer interactions and transactions. Requirements What We’re Looking For High school diploma or equivalent required. Minimum of 1 year of customer service experience (call center or account management experience is a plus). Strong communication skills and a professional, positive attitude. Detail-oriented and organized with the ability to juggle multiple priorities. Proficient in Microsoft Office (Outlook, Excel, Word). Experience in Jan/San, Packaging, or Foodservice distribution is a bonus. Bilingual skills? Even better! Ready to take the next step in your career? Apply today and join a team that’s committed to excellence!
Responsibilities
Provide customer support through various channels and manage customer orders to ensure accuracy and timely delivery. Act as a liaison between Sales and internal departments while maintaining detailed records of customer interactions.