A career as a Customer Service Representative in the Optimum Mortgage team at National Bank means being the first point of contact for our clients and partners. This job allows you to make a real difference by using your communication skills, problem-solving abilities, and attention to detail to support our clients with professionalism and empathy.

REQUIRED QUALIFICATIONS

• Post-secondary education or equivalent experience
• At least 1 year of customer service experience
• At least 1 year of administrative experience (mortgage experience is an asset)
• Proficiency in Microsoft Word and Excel
• Strong communication and organizational skills
• Ability to work in a fast-paced, high-volume environment
• Detail-oriented and results-driven
• Adaptable and collaborative mindset

• Deliver exceptional customer service by asking discovery questions and identifying client needs
• Process mortgage-related administrative tasks such as payouts, renewals, and payments
• Act as a one-touch solution for inquiries, or redirect them to the appropriate team
• Manage a shared inbox and route emails according to procedures
• Follow internal processes to help the team meet its goals
• Communicate openly and ethically with clients and colleagues
• Foster a respectful and inclusive environment