Customer Service Representative
at
National Food Products Company
Dubai, Dubai, United Arab Emirates
-
Full Time
Start Date
Immediate
Expiry Date
15 Jan, 27
Salary
65000.0
Posted On
17 Oct, 26
Experience
4 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Financial Services & Insurance
Description
ResponsibilitiesBuild a strong positive relationship by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
Provide relevant and accurate information to existing and potential customers
Deliver quality service to the customers
Ensure adequate information is given to the customers
Cascade the problem to relevant resources when needed
Handling a large volume of inbound calls promptly
Follow communication scripts and use knowledge of the company’s products and services
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
Skills and Qualifications2+ years of experience in a similar field
Experience working in a call center or customer support environment
Strong active listening, verbal and written communication skills
Linked-in
Google