JOIN OUR TEAM AS A CUSTOMER SERVICES AND SUPPORT REPRESENTATIVE – NATURAL PURITY (HAMILTON, ON)

Natural Purity, a leading provider of environmental and home improvement solutions, is expanding our team and currently seeking Customer Services and Support Representatives to help us deliver exceptional service to our valued clients.
In this role, you will represent a well-established and trusted environmental solutions company. You will be responsible for nurturing relationships with current and prospective customers, supporting their needs, and helping develop new opportunities through pre-qualified leads.

REQUIREMENTS:

• Must live in the Greater Hamilton Area and reside full-time in Canada.
• Own reliable vehicle is required to travel to customer appointments.
• Must maintain a professional appearance and have a positive, motivated attitude.
  This is a full-time, in-person position (not remote) position. If you’re passionate about helping people, love working in a supportive team, and want to be part of a company that values its employees, we want to hear from you.
  We are also hiring in other departments, including management, service, and sales. If you’re interested in applying for other roles, please submit your resume and indicate your area of interest in your cover letter

• Act as the subject matter expert by conducting in-home assessments and helping homeowners identify and understand potential concerns.
• Deliver compelling and informative in-home presentations, guiding customers through customized product solutions that address issues such as chlorine, hard water buildup, and other common municipal water problems.
• Evaluate installation areas and provide estimates for equipment installation.
• Foster long-term relationships with customers through attentive follow-ups and service.
• Respond to qualified leads and customer inquiries, gather key information, and schedule appointments effectively.
• Coordinate weekly schedules and report lead activity to the National Sales Manager.
• Present products in a professional and engaging manner, highlight current promotions, and assist customers in making confident purchasing decisions.
• Process customer orders, collect payments, and coordinate installations through our dealer network.
• Participate in post-sale customer satisfaction programs, including follow-up visits, referral generation, and thank-you initiatives.
• Maintain a polished appearance and professional attitude that aligns with our company’s commitment to service excellence.
• Collaborate with internal departments to ensure a seamless customer experience.