JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. This position requires strong problem-solving skills and a commitment to delivering high-quality client services.

REQUIREMENTS

• Previous experience in a call center or customer support environment is preferred.
• Strong communication skills with the ability to convey information clearly and effectively.
• Bilingual or multilingual abilities are a plus, enhancing our capacity to serve diverse clients.
• Proficiency in cash handling and basic financial transactions is desirable.
• Ability to analyze situations quickly and provide effective solutions.
• Excellent phone etiquette with a friendly demeanor that fosters positive interactions.
• A strong commitment to client services, ensuring each customer feels valued and heard.
• Flexibility to work various shifts as needed, including evenings or weekends.
  Join us in creating memorable experiences for our customers by applying your skills in this rewarding role!
  Job Types: Full-time, Part-time
  Pay: $13.75 - $15.00 per hour

Benefits:

• Health insurance
• On-the-job training

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive experience.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Handle cash transactions efficiently while maintaining accuracy in cash handling.
• Analyze customer feedback and issues to identify trends and recommend improvements.
• Maintain detailed records of customer interactions in the database for future reference.
• Collaborate with team members to resolve complex issues and enhance overall service delivery.
• Uphold company policies and procedures while demonstrating excellent phone etiquette.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.