Customer Service Representative at Netafim Irrigation Inc

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

73000.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Communication, Problem-solving, Organizational skills, Attention to detail, Microsoft Office, Outlook, Excel, Word, ERP systems, CRM systems, Collaboration, Time management

Industry

Farming

Description

Description About the Role Work Arrangement: This is a hybrid role, offering a blend of in-office collaboration and remote flexibility, along with a competitive compensation package and excellent benefits. We’re looking for a customer-focused, detail-oriented Customer Service Representative who thrives in a fast-paced environment and enjoys being the trusted connection between our customers and our internal teams. In this role, you’ll play a key part in delivering exceptional service, supporting order management, and ensuring a seamless customer experience from start to finish. If you’re a strong communicator, a proactive problem-solver, and passionate about turning everyday interactions into positive customer experiences—this role is for you. What You’ll Do Serve as the primary point of contact for customers via phone, email, and internal systems Process customer orders accurately and efficiently, ensuring all details are complete and correct Respond to inquiries related to orders, pricing, availability, delivery timelines, and product information Partner closely with Sales, Logistics, Supply Chain, and other internal teams to resolve issues and meet customer expectations Proactively identify potential order or delivery issues and work quickly toward resolutions Maintain accurate customer and order records in ERP/CRM systems Support continuous improvement by identifying process enhancements and customer experience opportunities Represent the company with professionalism, empathy, and a solution-oriented mindset at all times Requirements What You Bring High school diploma or equivalent required; associate or bachelor’s degree preferred 1–3 years of experience in customer service, order management, or a related role Strong communication skills—both written and verbal Excellent organizational skills and attention to detail Ability to manage multiple priorities in a deadline-driven environment Proficiency in Microsoft Office (Outlook, Excel, Word); experience with ERP/CRM systems a plus A collaborative mindset with the ability to work independently when needed What Sets You Apart You genuinely enjoy helping customers and solving problems You stay calm under pressure and handle challenges with professionalism You’re proactive, adaptable, and always looking for ways to improve You value teamwork and understand the impact of strong cross-functional collaboration Why Join Us Be part of a purpose-driven organization with a global footprint Collaborate with knowledgeable, supportive teams Opportunity to grow and develop within customer service and operations Competitive compensation and benefits package Ready to Apply? If you’re excited about delivering outstanding service and making a meaningful impact for customers every day, we’d love to hear from you.

Responsibilities

The representative serves as the primary point of contact for customers, managing orders and responding to inquiries via phone and email. They collaborate with internal teams like Sales and Logistics to resolve issues and ensure a seamless customer experience.