Customer Service Representative at NEW GENERATION WELLNESS

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

28.37

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Problem-Solving, Empathy, Product Knowledge, Sales Techniques, Teamwork, Critical Thinking, MS Office, Order Management, Relationship Building, Upselling, Cross-Selling, Active Listening, Conflict Resolution

Industry

Consumer Goods

Description

Job Details Level: Entry Job Location: Colorado - Colorado Springs, CO 80905 Position Type: Full Time Education Level: High School Salary Range: $20.44 - $28.37 Hourly Travel Percentage: None Job Shift: Monday-Friday, 7:30am-4:00pm Job Category: Customer Service About NGW: As we prepare to embark on our centennial journey, New Generation Wellness (NGW) is not just marking a milestone; we are celebrating a century of commitment to health, vitality, and positive transformation. For 100 years, we've been at the forefront of wellness, pioneering innovation and shaping the future of holistic health. We invite you to be part of our legacy. Joining New Generation Wellness means becoming a part of a dynamic and successful team that values innovation, collaboration, and exceeding the needs of our customers. Here's to the next 100 years of New Generation Wellness! More importantly, here is to your success! Employee Policy: All NG Wellness employees are expected to exhibit professional conduct, maintain confidentiality, and display a positive attitude while performing their jobs. Employees are expected to develop teamwork, assist others when necessary, and participate willingly in any and all duties required of them for the welfare of the company. All employees are expected to learn about our company, goals, core values, mission statement and applicable policies. Position Summary: As an Inside Sales & Customer Success Representative, you'll be pivotal in fostering relationships through clear communication across various platforms, ensuring stakeholders are aligned with inventory and delivery updates, and maintaining precise data in the ERP system. You'll tackle customer issues with critical problem-solving skills, aiming for efficient resolutions and driving revenue growth through upselling and proactive business development. Emphasizing empathy and courteousness, your role involves actively listening to and addressing customer concerns, thereby enhancing satisfaction. Additionally, profound product knowledge will enable you to guide customers effectively, tailoring solutions to meet their unique needs and promoting product awareness. Essential Functions and Basic Duties: Effective Communication You’ll engage with internal and external stakeholders through various channels (email, phone, chat) to understand their goals, challenges, and pain points. Clear communication is key to building strong relationships. Completes daily CSR tasks; provides support to the department through additional tasks and relationships. Partner with internal operational teams to communicate inventory status and special delivery needs and changes. Data Entry Orders & Promotions Review and Management. Ensure that price lists, contracts, billbacks, promotions, returns and general logs are accurately maintained in the ERP system. Solicit sale of new or improved products by performing suggestive selling techniques. Lead interactions with existing customers to discuss services, products, orders and respond to their inquiries. Develop new business opportunities with existing customers by leveraging relationships and networking. Create upselling and cross-selling opportunities. Problem-Solving When customers encounter issues or require assistance, you will troubleshoot, analyze, and provide timely solutions. Your ability to think critically and resolve problems efficiently is crucial. Desire and ability to be a continual learner. Respond to general inquiries regarding order tracking, billing, returns, etc. Identify root-cause and suggest process improvements to prevent recurrence. Identify opportunities to support sales activities and drive revenue growth. Liaising with internal stakeholders and following up with external customers on all account-related concerns. Collaborating effectively with business development, quality and production to ensure customer expectations are exceeded. Empathy and Courteousness Demonstrating empathy and patience, you will listen actively to customer concerns, showing genuine care. Courteousness in interactions contributes to overall customer satisfaction. Listen patiently to customer concerns and act in a manner that deescalates negative interactions. Product Knowledge A deep understanding of the company’s products and services is essential. You will guide customers on selecting products effectively and customize solutions to align with their specific needs. Inform customers of new or improved products. Provide assistance and guidance to customers on the purchasing of products. Understand the functions and benefits of the company’s products and the customers’ current product set and recommend additional products to complement the set. Experience Required: 4 plus of experience in customer service, call center, sales desk or order taking experience. A combination of education and experience will be considered. Qualifications High school diploma or GED, Associates or bachelors degree Preferred Three (3) plus years experience in customer service, call center, sales desk and order taking experience. Must be able to learn product features and respond to questions. Ability to read and comprehend instructions, correspondence, and memos. Ability to compose correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Intermediate to advanced level with MS Office (Word, Excel and Outlook) Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Strong Customer Service Skills, ability to project a positive demeanor and overcome negativity during phone conversations.

Responsibilities

The Customer Service Representative will engage with customers and stakeholders through various communication channels, ensuring effective problem-solving and relationship building. They will also manage data entry and assist with upselling and cross-selling opportunities to drive revenue growth.