Customer Service Representative at New South Wales Government

Bathurst, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Enquiry Processing, Information Provision, Issue Escalation, Communication, Training Completion, Administrative Support

Industry

Law Enforcement

Description

Clerk Grade 1/2 Ongoing Full-Time or Part-Time Lithgow About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Customer Service Representative to be part of our PoliceLink, Technology & Communication Services Command team. The Customer Service Representative supports customer service delivery by responding to and processing enquiries and contacts for customers, providing information and advice, and escalating issues as applicable. Hours of work are primarily - Monday-Friday between 8:00am and 5:00pm according to business requirements. *Please note – This role does not undertake emergency call taking (Triple Zero) as other PoliceLink roles do. Successful candidates must: be prepared to undertake and successfully complete training in required PoliceLink business streams: and provide a FULL Birth Certificate. This role has potential to be part-time, working 35 hours - 7x 5 hour shifts per fortnight. Salary will be paid at the pro-rata rate. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; and salary packaging options via superannuation contributions or a novated vehicle lease. How to Apply If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Lisa Moulds on (02)4352 0013 or via email: moul1lis@police.nsw.gov.au Candidates may have to complete online assessments as part of the recruitment process Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: Provide an example of a time that you have had to advise an outcome to a customer that was not in their favour – How did you approach it? Target Question 2: In a team situation, how do you gain an outcome if there is disagreement? Provide an example. Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Customer Service Representative supports customer service delivery by responding to and processing enquiries and contacts for customers, providing information and advice, and escalating issues as applicable. This role is part of the PoliceLink, Technology & Communication Services Command team.