Customer Service Representative at New South Wales Government

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Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Time Management, Teamwork, Attention To Detail, Multitasking, Adaptability

Industry

Law Enforcement

Description

Clerk Grade 1/2 Ongoing Full-Time/Part-Time Lithgow About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role Would you like an opportunity to serve your Community and make a difference? Apply now to be a Customer Service Representative at PoliceLink. We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command team. The Customer Service Representative supports customer service delivery by responding to and processing urgent (including Triple Zero (000) calls) and non-urgent enquiries and contacts from customers to the NSW Police Force. Full time role works 8 x shifts per fortnight and Part time role works 7 x 5hr shifts per fortnight This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award. In addition to base salary, penalty payments of 50%25, 75%25, 150%25 are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15%25 are applicable for some weekday shift start times. Successful candidates must: Be committed to perform rotational shift work to cover 24 hours per day, 7 days per week; Be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety Provide a FULL Birth Certificate. Both Full Time and Part time applicants will be considered. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; salary packaging options via superannuation contributions or a novated vehicle lease; convenient location for public transport and to shops etc; How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: How do you finalise an interaction with a customer when you cannot provide the service or fulfil the expectation that they have? Please provide an example. Target Question 2: How do you ensure the quality of the work you produce in a customer service environment is maintained when you are under time pressure? Please provide an example. Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. If you require any further information about this opportunity, please contact Charmaine Harrison via (02) 4352 0007 To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-INCLUSION@police.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries and contacts from customers to the NSW Police Force. This role involves working shifts to cover 24 hours a day, 7 days a week.