Customer Service Representative at News Corp Australia

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Sales, Retention, Digital Products, Salesforce, KPI Achievement, Account Management, Webchat Support, Phone Support, Customer Advocacy, Team Collaboration, Adaptability, Attention To Detail, Empathy

Industry

Media Production

Description

What's the role? Be part of a team of dedicated specialists who support News Corp Australia’s subscriber customers for our digital and print products. Work in the contact centre within our state of the art Adelaide HQ. Be part of a team of dedicated specialists who support News Corp Australia’s subscriber customers for our digital and print products. What’s the role? Provide support over phone and webchat to our customers about their account and our products. Display care and acknowledgement of customers thoughts and concerns making them feel heard and understood Confidently and positively talk customers through what we can do for them Give the customer product options and educate to enhance the value they get from us Work efficiently through every interaction using Salesforce to accurately transact for the customer Work towards KPIs and goals focusing on our Customer Advocacy program The contact centre is open Mon-Fri 6.30am to 5.30pm with an earlier finish on the weekend. Your hours will be rostered within these times Who are you? You are available to work on a rotating roster A confident problem solver and communicator - both verbal and written You take pride in facilitating an outstanding customer experience Using new digital products and systems comes naturally to you Calm in the face of change and pressure Experience in a Customer Service, Sales or Retention environment preferred News Benefits News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include: Exclusively ours - Access to publications and products from across the News Corp family Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave. Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition Financial wellbeing - Support on making the most of your money Perks & discounts - Exclusive offers across a range of products and services Giving back - Make a difference to our communities. Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms Who are we? We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia. With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms. Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields. News Corp Australia is evolving in response to the expectations and challenges of the digital world in which we now live. We have an amazing opportunity to reinvent our industry and redefine the future of media in Australia. We are passionate about what we do and are proud of our heritage of world-class journalism and entrepreneurial spirit. Our environment is supportive and friendly, we encourage innovation, collaboration and creative thinking. If you thrive on being challenged and enjoy working in a fast-paced stimulating environment, come and join us on this incredible journey. What’s next? Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section. Category: State & Community Mastheads We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia. With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms. Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

Responsibilities

Provide support to customers over phone and webchat regarding their accounts and products. Work efficiently through interactions using Salesforce and strive to meet KPIs focused on customer advocacy.