Customer Service Representative at Nine

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction Champion, Exceptional Verbal Communication, Exceptional Written Communication, Active Listening, Empathy, Handling Complex Interactions, Multi-channel Support, Product Offers, Sales Offers, Handling Objections, Proactive Attitude, Resilient Attitude, Utilizing Multiple Software Applications, Persuasive Communication, Value-driven Communication, Customer Loyalty

Industry

Broadcast Media Production and Distribution

Description

Company Description Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark. Job Description Nine is seeking multiple dedicated and enthusiastic Customer Service Representatives to join our Australian Customer Service Centre team. We are offering both full-time permanent and maximum-term contracts for immediate starts. As a core member of the team, you will engage directly with customers who subscribe to Australia’s most trusted and influential publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age. This role also extends to supporting enquiries related to our digital and broadcast on-demand services, Nine.com.au and 9Now. Join a highly motivated team that is dedicated to delivering exceptional customer experiences. Start Date & Availability: We have multiple immediate openings with a mandatory start date of Thursday, March 19th Work Arrangement: This is a primarily remote (work-from-home) position. However, candidates must be available to attend in-person induction training sessions at our North Sydney office during the initial onboarding phase or as required. The Customer Service Team operates on a 7-day rotational roster. Candidates must be available to work shifts within the following operating hours: Monday to Friday: Between 7:30 am and 6 pm Saturday & Sunday: 7:30 am to 11 am (every 3 weeks) Day to day you will: Be a customer satisfaction champion by delivering exceptional verbal and written support that consistently exceeds performance metrics. Efficiently handle and resolve complex customer interactions across multiple channels, including phone, email, and web forms. Drive business growth by making appropriate product and sales offers, effectively handling objections when raised. Qualifications What you’ll bring: Exceptional customer service skills, defined by a high proficiency in active listening, genuine empathy, and sophisticated verbal and written communication. A proactive, positive, and resilient attitude that drives genuine enthusiasm for learning new skills and contributing to the overall team’s success. A high comfort level in navigating and utilising multiple, concurrent software applications and communication tools to manage workflows efficiently. Proven ability to leverage persuasive and value-driven communication to maximise customer loyalty and longevity. In return for your commitment, you will join an industry leader and work with a talented team in a dynamic, fast-paced environment. We foster a collaborative culture that promotes development, backed by comprehensive training and ongoing professional support designed to expand your skills and fuel your long-term career advancement. Additional Information How we work At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. Our employee benefits include: 18 weeks paid parental leave with no distinction between primary and secondary carers. Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks. Digital newspaper subscription to our mastheads. Annual gift voucher for Stan subscription. More info at Nine Careers. Our Commitment to Diversity and Inclusion: We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Responsibilities

The representative will engage directly with customers subscribing to major publications and support enquiries related to digital and broadcast on-demand services, aiming to deliver exceptional customer experiences.