Customer Service Representative at Ninja Partners LLC

Michigan Center, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

14.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Communication, Email Communication, Chat Communication, Problem Resolution, Information Provision, CRM Usage, Documentation, Policy Adherence, Performance Target Achievement, Training Participation, Collaboration, Empathy, Professionalism

Industry

Marketing Services

Description

Work Setup: Remote/WAH Equipment: (BYOD) Bring-Your-Own-Device Salary: $14/hr The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like? * Respond promptly and professionally to customer inquiries via phone, email, or chat * Provide accurate information about products and services to customers * Resolve customer issues in a timely and efficient manner * Follow up with customers to ensure that their issues have been resolved to their satisfaction * Properly and accurately document customer interactions in the organization’s CRM * Adhere to company policies and procedures * Meet or exceed performance targets for related KPIs * Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Customer Service Representative? * Previous customer service experience or equivalent: at least 6 months - 1 year * Good communication skills, both verbal and written * Proficient in using computers and various software applications * Knowledge and experience with a CRM preferred Preferred Qualification: * Previous scheduling experience * Any healthcare or medical would be helpful - dermatological concepts in skin care If you are interested, you can access your instant interview here: https://alpharun.com/i/f6BHX5WaVieJijkMJBCJh [https://alpharun.com/i/f6BHX5WaVieJijkMJBCJh] Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Responsibilities

The Customer Service Representative handles incoming customer inquiries through phone, email, or chat, focusing on resolving issues in a timely and professional manner. Key duties include providing accurate product information, documenting interactions in the CRM, and adhering to company policies while meeting performance targets.