Customer Service Representative - Noel Leeming, Whangarei at The Warehouse Group

Whangārei, Northland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Point of Sales System, Product Knowledge, Conflict Resolution, Relationship Building, Team Player, Retail Operations, Transaction Processing

Industry

Retail

Description

Company Description Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect. Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs. Job Description Hours of work: Friday to Tuesday - 9am - 5:30pm What Will You Be Doing? We're on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include: Assisting customers at the counter with questions about payments, such as hire purchases and credit applications. Processing transactions accurately and efficiently using our point of sales system. Helping with service repairs and sales inquiries whilst providing expert product knowledge. Proactively addressing and resolving customer concerns to ensure satisfaction and loyalty. Handling customer complaints with professionalism and escalating complex issues when necessary. Building and nurturing positive customer relationships to encourage repeat business. Who Are We Looking For? You will be a passionate team player who takes pride in delivering a memorable experience to our customers. Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing role Excellent Communication Skills A positive, can-do attitude Be on your feet for long periods of time A passion for helping others and your team Experience using a point of sales system is beneficial An interest in tech Additional Information What can Noel Leeming offer you? Team Card: Awesome Warehouse Group discount card for all our brands Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community. Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday. Counseling: Through Benestar, you can access free confidential counseling and advice. Career Progression: an excellent steeping stone into other internal opportunities. Plus loads more! Contract Type: Permanent

Responsibilities

The role involves assisting customers with payment inquiries, processing transactions efficiently using the POS system, and handling service repairs and sales questions with expert product knowledge. Responsibilities also include proactively resolving customer concerns, managing complaints professionally, and building positive customer relationships.