ABOUT US

At NOLA Vision Marketing, we specialize in crafting innovative marketing solutions, enriched by sharp business management and exceptional online customer support, all with one goal: elevating our clients’ brands in the digital landscape NOLA Vision Marketing. We serve service-based businesses—from startups to established brands—through creative, data-driven strategies that help attract, engage, and retain their ideal clients NOLA Vision Marketing.
Our team operates as an extension of our clients’ businesses—relentlessly focused on goals, responsive in real-time, and always there to guide NOLA Vision Marketing.

ROLE OVERVIEW

As a Customer Service Representative, you will be at the frontline of delivering the thoughtful, proactive, and seamless client support that’s become synonymous with NOLA Vision Marketing. Your role will be essential in shaping client experience, ensuring satisfaction, and contributing to brand loyalty through real-time, personalized support.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for incoming client inquiries—via email, chat, and other online channels.
• Address questions, provide updates, and handle urgent requests with professionalism and empathy.
• Track, log, and escalate support requests as needed; follow up to ensure resolution.
• Actively solicit feedback to uncover opportunities for enhancing the client journey—especially during onboarding, project execution, and post-delivery phases.
• Use CRM or project management tools to monitor client interactions, satisfaction levels, and potential service improvements.
• Assist in crafting or refining client-facing resources such as FAQs, guides, or onboarding communications.