NOMOS Glashütte is a German manufacturer of high-quality mechanical watches that is expanding its presence in the North American market. We want to grow our NYC-based team and offer an entrepreneurial environment with a particular focus on quality and customer service.

QUALIFICATIONS

• Experience in a customer facing service role either in person or via digital channels
• First work experience in the described area
• Excellent B2B and B2C communication skills (both written and verbal)
• Experience with QuickBooks, Shopware or related order management software
• Skilled in working with MS Office (Excel, Word, Outlook)
• Knowledge of German is a plus

• Competent advice and support for our national and international customers by e-mail, on the phone or via chat as well as sometimes in person
• Ensuring smooth order processing, working closely with other teams and locations in Germany
• Handling all administrative and organizational tasks, related to order processing and customer satisfaction
• Evaluating your customer contact experience with a view to improving the sales and after-sales experience and our workflows