JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for customer service, with the ability to handle inquiries and resolve issues in a professional manner.

EXPERIENCE

• Previous experience in a customer service role is preferred.
• Familiarity with data entry is a plus.
• Strong typing skills and attention to detail are required for accurate documentation.
• Demonstrated sales experience is an advantage, as well as skills in client relationship management.
• Excellent communication skills, both verbal and written, are crucial for success in this position.
• Ability to analyze situations effectively and provide appropriate solutions. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
  Job Types: Full-time, Permanent
  Pay: $21.00-$24.00 per hour
  Expected hours: 42.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In perso

• Provide outstanding customer support through various channels including phone, email, and chat.
• Assist clients with inquiries regarding products and services, ensuring a positive customer experience.
• Handle outbound calling to follow up on customer requests or feedback.
• Maintain accurate records of customer interactions and transactions using project management software.
• Demonstrate effective phone etiquette while communicating with clients.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Process customer payment transactions accurately when required.
• Collaborate with team members to enhance client services and streamline processes.
• Data entry of sales orders into project management and ERP systems.
• Assisting other areas of the company when required.
• Other duties as assigned.