Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Sr. Manger, Retail Operations, the Customer Service Representative is passionate about delivering exceptional customer service. They thrive in a dynamic, fast-paced environment. This role builds strong relationships with customers, stores, and team members and is responsible for a variety of duties having a direct impact on customer service.
This is a fully remote position with the option to work at our Store Support Centre in Etobicoke on a casual basis.

REQUIREMENTS:

• High School diploma or equivalent.
• 1-3 years of customer service experience in a contact centre environment
• Fluency in English (both written and spoken).
• Exceptional written and oral communication skills.
• Fast and accurate typing abilities.
• Available to work flexible hours, including evenings and weekends.

TECHNICAL SKILLS:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with databases, NAV, Big Commerce, and Five9 is an asset.
• Comfortable with Windows PC applications and learning new software.
• Must have a wired, high-speed internet connection (20Mbps+)
• Must have a home office set-up that allows you to focus and work effectively without interruption

• Interact with customers professionally via email and other channels as needed.
• Review and respond to product reviews and customer inquiries.
• Provide weekly feedback on product and customer behavior.
• Work with eComm, Marketing, Buying, Quality Assurance, and IT to resolve issues.
• Support stores via email and Help Desk Tickets as needed.
• Update customer online & loyalty accounts as needed and investigate/resolve any issues.
• Assist with additional tasks as assigned.