Customer Service Representative

at  Northwest Territories Power Corporation

Overview:
As a member of the Customer Care Team this position is the primary contact for customers with the Corporation. The purpose of this position is to allow the Customer Care Team to meet its goals of responding to customer inquiries, receiving customer payments, processing customer movements and safeguarding the Corporations receivable assets through timely collection activity in a professional manner and in a safe and secure environment.

Responsibilities:

• Act as main point of contact between customers and the Power Corporation
• Accept payments and accurately enter on account.
• Respond in a comprehensive manner to all customer inquires in person, over the phone and by written communication.
• Accurate and timely completion of customer service orders.
• Complete the collections process on the scheduled dates.
• Utilize critical thinking and sound judgement in responding to customers and to identify urgent issues.
• Responding to inquiries which may include questions about billing statements and account changes.

Qualifications:

• Minimum two years’ experience in a fast-paced, utility call center setting required.
• High school diploma or equivalent required.
• Eligible for NWT Class 5 driver’s license.
• Must be able to demonstrate knowledge of customer service practices and principles.
• Experience receiving payments via cash, debit and credit cards.
• Must be able to demonstrate proficiency with Microsoft Office – Word, Excel and Outlook.
• Must be able to demonstrate superior listening, verbal, and written communication skills.
• Ability to handle high stress situations appropriately.
• Must undergo a successful criminal records check.

Salary for this position ranges from $39.03/hr-$47.46/hr. We offer a comprehensive benefits package which includes health and dental benefits, long-term disability, life insurance, paid sick days and a defined benefits pension plan. Relocation assistance is provided. This position requires the successful incumbent to reside in Hay River, NT.
Affirmative Action Employer - Candidates must clearly identify eligibility status via our online application process in order to receive priority consideration.

• Act as main point of contact between customers and the Power Corporation
• Accept payments and accurately enter on account.
• Respond in a comprehensive manner to all customer inquires in person, over the phone and by written communication.
• Accurate and timely completion of customer service orders.
• Complete the collections process on the scheduled dates.
• Utilize critical thinking and sound judgement in responding to customers and to identify urgent issues.
• Responding to inquiries which may include questions about billing statements and account changes