ROLE OVERVIEW:

As a Remote Customer Service Representative, you will be the first point of contact for our customers, handling incoming calls with professionalism and efficiency. You’ll assist callers, transfer calls smoothly within the system, and take payments securely.

KEY RESPONSIBILITIES:

• Answer incoming calls in a busy phone queue promptly and courteously.
• Transfer calls within the system to the appropriate team members or departments.
• Process payments accurately and securely over the phone.
• Provide excellent customer service while managing multiple calls efficiently.