Customer Service Representative at NVENT THERMAL LLC

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Order Management, Product Information, Quoting, Logistics, Fulfillment, Phone Support, Product Knowledge, CRM, Salesforce, ERP, Microsoft Office Suite, Time Management, Active Listening, Attention To Detail, Team Player

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. In this position, you will be the member of the customer care department who is the internal contact in nVent for the customer and sales representatives in the field; for all processes around quoting, order management and product information. You will participate in the activities > Key Responsibilities o Customer Communication & Order Management o Serve as the first line of contact for customer inquiries. o Provide accurate information on product pricing, availability, and order due dates to customers and the sales team. o Process customer orders using nVent’s order management tools and ERP system with precision and attention to detail. o Manage open orders and compile status reports as requested by customers. > Logistics & Fulfillment o Track and trace consignments to ensure timely delivery. o Follow up on outstanding orders and resolve any delivery issues. > Phone Support o Handle inbound and outbound calls in a courteous and professional manner. o Maintain a high standard of phone etiquette and responsiveness. > Product Knowledge & Technical Support o Provide first-level product information using catalogues and the ERICO knowledge system (ERICAT), o Recommend suitable products or alternatives based on customer needs. o Escalate complex product inquiries to application engineers or the technical support team. > CRM & Case Management o Utilize Salesforce as a CRM tool to manage customer purchase order (PO) communications, inquiries and quotations. > Payment Processing & Administrative Tasks o Process credit card payments for cash sales accounts. o Perform additional duties as assigned by the Manager. Working with: > ERP (M3) order management > CRM Salesforce.com > Microsoft Office Suite (Word, Excel, Access, Powerpoint, Outlook) > Credit Card Batch Processing (Merchant Portal) Claim management (Intelex) Communication with : > Customers > Customer Care team > Sales team > Traffic and Distribution department / Warehouse > Planning management department > Finance department > PM and AE Key Objectives and Requirements: > Represent nVent professionally on all instances. > Active listening skills and Communication skills > Overall customer satisfaction, improved customer experience. > Acceptance of urgency and meeting deadlines requirements. > Correct and efficient quoting and order management. > Understanding, knowledge and keeping up to date with nVent products and systems > Compliance with nVent policies and procedures. > Flexible and a good team player YOU HAVE: • Education: Bachelor’s degree or diploma preferred, majored in science or engineering will be preferred as well. • Experience: Minimum of 3 years in an internal sales support or customer care role within a related industry, also with enough knowledge and experience for international import and export related trading process. • Technical Proficiency: o Strong command of Microsoft Office Suite, with advanced Excel skills preferred. o Experience working with CRM systems (especially Salesforce) and ERP platforms is highly desirable. • Communication: Proven ability to communicate effectively across cross-functional teams within the organization. • Customer Focus: Skilled in managing high-demand customer expectations with professionalism and clarity. • Work Ethic: Thrives in a high-energy, fast-paced environment. • Time Management: Demonstrated strength in prioritizing tasks and consistently meeting deadlines. WE HAVE: • A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day • Commitment to strengthen communities where our employees live and work o We encourage and support the philanthropic activities of our employees worldwide o Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: o Innovative & adaptable o Dedicated to absolute integrity o Focused on the customer first o Respectful and team oriented o Optimistic and energizing o Accountable for performance • Benefits to support the lives of our employees WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. We're looking for people who put their innovative work to advance our success - and their own. Join an organization that ensures a more secure would through connecting and protecting our customers with incentive electrical solutions. At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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Responsibilities

The representative will serve as the first line of contact for customer inquiries, managing processes around quoting, order management, and product information using internal tools and ERP systems. Key duties include processing orders, tracking consignments, providing first-level product support, and utilizing Salesforce for case management.