Customer Service Representative at Nytech Heating and Cooling

Castle Rock, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Detail-Oriented, Organized, Tech-Savvy, Team Player, HVAC Knowledge, Professionalism, Problem Solving, Client Relations

Industry

Consumer Services

Description

Description Who Are We? We’re Nytech Heating and Cooling—a company that started with just two guys and a couple of vans doing ductwork. Over the years, we’ve grown into a leading HVAC service provider, built on integrity, relationships, and hard work. We’re not just looking for someone to work for us—we’re looking for someone to work with us. That mindset makes all the difference. At Nytech, we believe in education over high-pressure sales and delivering exceptional client experiences every time. (Seriously—read our reviews!) Our Core Values: We live by these, and we hope you do too TRUTH: It’s not about who’s right, but what’s right. GROWTH: Mistakes are expected—learning from them is mandatory. CHARACTER: We’re genuinely nice people. EXCELLENCE: We execute masterfully. OWNERSHIP: We hold ourselves—and each other—accountable. Who You Are: A friendly, reliable person who genuinely enjoys helping others A great communicator—especially on the phone Detail-oriented and organized Comfortable with learning about HVAC services and educating customers (we’ll train you!) Tech-savvy enough to work with scheduling systems, email, and basic office tools A team player who values being part of something bigger Whether you’re experienced in customer service or just starting your career, we want to hear from you! What You’ll Do: Promote and uphold Nytech’s core values in every interaction Answer incoming phone calls and assist clients with professionalism and care Get familiar with our products and services to answer common questions confidently Accurately take and relay messages when needed Help maintain and manage our ESA (Energy Savings Agreement) programs Make “happy calls” to check in with clients after service Bring attention to any significant client concerns that need manager involvement Be a positive ambassador for the Nytech brand Pitch in with additional duties as needed Benefits We Offer: Compensation: Competitive hourly rate (based on experience) Health Insurance: We cover nearly 100% of your premiums and 50% for your family Retirement Plan: 401(k) with company match Paid Time Off: Generous PTO + paid holidays Bonuses & Incentives based on performance Life Insurance, Short-Term, and Long-Term Disability Continuous training and professional development opportunities A supportive, close-knit, and value-driven work culture Ready to Join Us? If you’re looking for a long-term opportunity with a company that values its people, puts the customer first, and believes in doing what’s right, we’d love to hear from you. Apply today and find your place at Nytech Heating and Cooling.

Responsibilities

The Customer Service Representative will answer incoming phone calls and assist clients with professionalism and care while promoting Nytech's core values. They will also help maintain and manage ESA programs and check in with clients after service.