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Customer Service Representative at O'Rourke Sales Company
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Microsoft Office, Customer Service, Professional Email Composition, Multi-tasking, Organization, Attention To Detail, Problem Solving, Verbal Communication, Written Communication, Time Management, Prioritization, Teamwork

Industry

Wholesale

Description
Description O’Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about www.orourkesales.com. O’Rourke Sales is an Equal Opportunity Employer. Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O’Rourke Sales Company Customer Service Department to support company’s sales agenda. Job Responsibilities: Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service. Operate our computer-based systems to enter order entries quickly and accurately. Respond to high-volume emails accurately and professionally Collaborate with Purchasing, Accounting, returns and warehouse staff. Solve customer problems and find the best possible solutions. Communicate professionally on the telephones with many customers and sales representatives. Maintain customer relations through timely services Requirements Job Qualifications: Proficient in Microsoft Office Products 1+ years’ experience in Customer Service Knowledgeable with composing emails to customers professionally Self-starter Able to multi-task Organized with attention to detail Able to handle deadlines in a timely manner Ability to work within a team Demonstrates the ability to take initiative and problem solve Reliable attendance and work history Effective verbal and written communication skills Ability to prioritize and manage multiple assignments
Responsibilities
The representative will manage order entries and respond to high-volume customer emails and phone calls. They are responsible for collaborating with internal departments to provide effective solutions and maintain strong customer relations.