Off The Grain, a thriving handmade furniture business, is seeking a dedicated and proactive Customer Service Representative to join our growing team. As the face of our company, you’ll play a crucial role in ensuring that our customers receive exceptional service at every touchpoint. We are looking for someone who is confident, resourceful, and driven to go the extra mile, making a real impact on our customer experience. Additionally, we’re seeking a candidate who can bring their expertise and insights to help us continuously improve and elevate the shopping experience for our customers.

• Customer Experience Development: Bring your expertise and ideas to help shape and enhance how our customers interact with Off The Grain, making their shopping experience smoother, more enjoyable, and more personalised.
• Order Management: Prioritise and efficiently process customer orders and inquiries via telephone, email, and online selling platforms.
• Customer Support: Understand customer needs and provide tailored solutions, including preparing accurate quotations and resolving any issues or concerns.
• Complaint Resolution: Address and resolve customer complaints in a timely, professional, and empathetic manner.
• Data Accuracy: Maintain and update customer service records across platforms, ensuring all information is accurate and up-to-date.
• Logistics Coordination: Work with couriers to arrange deliveries, collections, and resolve any issues related to missing items or delayed shipments.
• Customer Assistance: Assist customers with online registration and order processing, guiding them through the necessary steps.
• Communication: Keep customers informed about their orders, including any updates, delays, or changes.