Customer Service Representative at OGD Overhead Garage Door LLC

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Setting, Phone Communication, Email Communication, Chat Communication, Problem Resolution, Record Keeping, Collaboration, Product Knowledge, Policy Knowledge, Administrative Support, Multitasking, Prioritization, Microsoft Office Suite, CRM Usage, Sales Support

Industry

Repair and Maintenance

Description

Description Customer Service Representative OGD® Overhead Garage Door is seeking a motivated and enthusiastic Customer Service Representative to join our team at our headquarters in Fort Worth, TX. As a Customer Service Representative, you will be responsible for providing an excellent experience for prospective customers and setting appointments for technicians to help grow our business. Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional and timely manner Provide accurate information about our products and services to customers Schedule appointments and coordinate with the appropriate departments to ensure timely service Address customer complaints and escalate issues as necessary Maintain accurate records of customers and interactions Collaborate with other departments to resolve customer issues and ensure customer satisfaction Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers Provide administrative support to other departments as needed Requirements: High school diploma or equivalent 2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred) Excellent communication skills, both written and verbal Strong phone presence and ability to engage with potential customers Ability to multitask and prioritize in a fast-paced environment Proficient in Microsoft Office Suite and experience using CRM and other sales tools Must be able to work in the Fort Worth, TX area Must have reliable transportation We offer competitive pay and benefits packages, including health insurance, dental insurance, and vision insurance, as well as a laptop. If you are a self-motivated and results-driven individual with a passion for sales and customer service, please apply now. We look forward to hearing from you! Job Type: Full-time - W2 employee Pay: Bi-weekly, hourly + commission per booking Shift: 1st shift, 2nd shift, must be available to work a range of hours and days Work setting: In-office

Responsibilities

The Customer Service Representative will be responsible for providing an excellent experience to prospective customers by responding to inquiries via phone, email, and chat, and setting appointments for technicians. This role involves providing accurate product information, scheduling services, addressing complaints, and maintaining accurate customer interaction records.