Customer Service Representative at OMB Bank

Springfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Mathematical skills, Problem-solving, Computer skills, Banking operations, Multi-tasking, Organizational skills, Cross-selling, Telephone etiquette, Online chat support, Interactive video support

Industry

Banking

Description

Description Customer Service Representative – Full-Time Job Summary The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video. Primary Location/Schedule: · 3050 S. Delaware Ave., Springfield, MO 65804 · Schedule: Monday – Friday, 8:00 am - 5:00 pm · Full-time: 40 hours per week average Position Requirements: · High school diploma or equivalent, or combination of education and relevant experience · A minimum of one year of clerical and customer service experience required · Excellent customer service and strong communication skills · Strong mathematical, problem-solving and computer skills · Basic knowledge of banking operations preferred · Effective multi-tasking and organizational skills · Willingness to proactively cross-sell bank products & services To Apply: Complete an OMB Bank application at https://www.ombbank.com/about/careers Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information Employee Benefits: Excellent work environment where you are appreciated and recognized for your individual efforts and contributions Stability with a locally owned community bank that is growing and expanding in the region Paid Leave: PTO, Military, Bereavement, and Jury Duty Full and partially paid insurance plans: life w/ AD&D, disability, medical, and dental Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D 100% match of retirement savings (up to plan limit) Discounted financial service fees on select OMB products and services Plus more Futures made brighter. Banking made better OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Responsibilities

The representative assists customers with financial needs, resolves problems, and provides information regarding products and services via phone, chat, and video. They are also expected to proactively cross-sell bank products and services.