ALL CLASSROOM TRAINING IS FULL TIME (M-F FROM 8:30A-4:00P). CLASSROOM TRAINING AND ON-THE-PHONE TRAINING IS IN OUR PISCATAWAY OFFICE. AFTER SUCCESSFUL COMPLETION OF A PORTION OF PHONE TRAINING, THE POSITION IS REMOTE INDEFINITELY. EVERYONE SHOULD PLAN TO BE IN THE OFFICE FOR AT LEAST 1 MONTH.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

JOB REQUIREMENTS

• Minimum accurate data entry of 35 wpm
• Ability to work independently in a high volume, detail oriented environment
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to prioritize work and multi-task
• Consistent attendance and stable work history
• Ability to work and change with dynamic professional environment
• Consistently meets or exceeds KPIs

SUMMARY OR OVERVIEW OF JOB DUTIES:

Starting pay rate is $19.
Full and part-time shifts available.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
• Process web tickets and respond to web chat requests
• Monitor EIs and call out backup messages as necessary
• Present and discuss the products and services of the company to customers
• Perform other duties as assigned