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Customer Service Representative at One Contact Center

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Empathy, Patience, Multi-tasking, Organization, Prioritization, Verbal Skills, Written Skills, Interpersonal Skills, Product Knowledge, Transaction Handling, Record Maintenance, Issue Resolution, Feedback

Industry

Outsourcing and Offshoring Consulting

Description

About the job Opportunities available for Ortigas Site The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, Provide knowledgeable answers to questions about product, pricing and availability Outbound Responding to customer inquiries Resolving customer issues Providing product/service information Handling customer transactions Maintaining customer records Escalating complex issues Demonstrating empathy and patience Identifying opportunities for improvement Providing feedback and suggestions Maintaining knowledge base Qualifications At least 1 year BPO experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Amenable to work onsite OTHERS Fix weekend off Monthly incentive

Responsibilities

The Customer Service Representative will communicate with customers via phone, providing knowledgeable answers to inquiries and resolving issues. They will also maintain customer records and identify opportunities for improvement.