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Customer Service Representative at One Hour Heating & Air Conditioning

Virginia Beach, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Multitasking, CRM Proficiency, Attention to Detail, Positive Attitude, Independence, Resourcefulness

Industry

Consumer Services

Description

Description Do you have a talent for making people feel heard and supported, especially over the phone? We’re looking for both part-time and full-time skilled Customer Service Representatives who thrive on solving problems, building genuine connections, and delivering exceptional service with every conversation. Key Responsibilities: Promptly answer incoming calls to provide a responsive and personalized customer experience Accurately verify, update, and maintain customer information and service details within the CRM system Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities Collaborate with field technicians to ensure service records are completed and checked out correctly Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail Requirements 1-3 years of experience providing excellent customer service over the phone Able to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment Positive, customer service-driven attitude Strong communication skills Ability and desire to work independently, come up with solutions, and know how to use your resources Must be eligible to work evenings, weekends, and holidays as scheduled Benefits Affordable benefits for full-time employees: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance 401(k) plan with company match Paid Time Off accrued quarterly, paid holidays, and birthdays off Teammate & Family Discount Paid training and opportunities for advancement

Responsibilities

The Customer Service Representative will promptly answer incoming calls to provide a personalized customer experience and accurately maintain customer information in the CRM system. They will also schedule appointments and collaborate with field technicians to ensure service records are completed correctly.