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Customer Service Representative at onsemi

Futian District, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Supply Chain Management, Quoting, Relationship Management, Problem Resolution, Shipment Tracking, Customer Advocacy, Data Maintenance, Communication, Forecasting, Escalation Management

Industry

Semiconductor Manufacturing

Description

Job Summary: · Proactive Tactical Service Support o Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids) o Order Entry & maintenance (Reschedule & cancellation) o Delivery improvement, shipment follow up and shipment tracking. o Daily interface with customers (Phone, fax, email, Customer WEB) o Part # cross references maintenance o Manage customer requirement to meet Global OTD target. o Device activity requests (status change) o RMR processing o Maintain customer profiles. · Proactive Customer Relationship Management o First point of contact for sales & customers o Primary supply chain interface to sales & customers o Customer business issues o Customer visits, meetings, conference calls o Relationship development · Customer Advocacy/Problem Resolution o Initiate customer escalations. o Understanding of Customer business processes o Initiate communication of supply chain disruptions and coordinate effective resolutions. o Proactive review customer forecasts onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. More details about our company benefits can be found here: https://www.onsemi.com/careers/career-benefits [https://www.onsemi.com/careers/career-benefits] We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

Responsibilities

The role involves managing customer orders, quotes, and shipment tracking while serving as the primary supply chain interface. You will also be responsible for proactive relationship management, resolving customer issues, and coordinating supply chain communications.